Bob Hansmann Quotes
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Meet | Expectations | Support | Responsibility | Greater |
Maybe it's because North American workers have been drilled to reduce help desk calls, but it's a fact that they're less likely than Germans to call.
- Bob Hansmann
IT needs to meet the employees' expectations of support responsibility. That may mean even greater [security] investments than originally planned. Or more employee education. IT may need to get in front of the employees more to tell them that they have some responsibility for their actions, too.
- Bob Hansmann
