Robert Langer Quotes
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Envision | Range | Minimally | Invasive | Surgical |
You can envision a whole range of minimally invasive surgical products that you could insert through a small hole in the body and have snap into a desired shape.
- Robert Langer
[Robert Langer, director of Dell.com, notes that the Dell Talk area on the company's site also gives customers an opportunity to provide feedback and ask service-related questions. Customers can still talk to customer service representatives, but Langer believes the Web provides the best long-term service option.] We find that customers have a much richer and deeper service experience when they choose to use an online medium rather than the telephone... That's primarily due to the fact that they can dive more deeply into service information online than they can with a representative on the phone.
- Robert Langer