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Mike Baldwin Quotes

When the user selects the icon, it extends a handshake backwards to [the help desk]. When the help desk sees it, the connection proceeds as if it were a forward facing connection. You still have to get by the same security hurdles as if it were a forward connection, but you don't need to know an IP address. - Mike Baldwin

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User | Selects | Icon | Extends | Handshake |

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When the user selects the icon, it extends a handshake backwards to [the help desk]. When the help desk sees it, the connection proceeds as if it were a forward facing connection. You still have to get by the same security hurdles as if it were a forward connection, but you don't need to know an IP address. - Mike Baldwin

I think the difference that separates what I call a fireman and a fireman is people who are die-hard firemen that are in it to serve the public and basically help their fellow man. When (we) are cut, you bleed fire department red. - Mike Baldwin

It works on a model similar to instant messaging. You don't need to know the IP address or device name. It will show up if you're online. - Mike Baldwin

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